Tingg

h1. Tingg Insight Business Requirements Document 

*Product:* Tingg Insight

*Platform:* Tingg Platform

*Version:* v1.0

*Status:* Draft

*Owner:* Product / Compliance

*Last Updated:* [Date]

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h2. 1. Purpose

This Business Requirements Document (BRD) defines the *HIPAA compliance requirements* for *Tingg Insight*, a module within the Tingg Platform.

The purpose of this document is to:

* Translate HIPAA regulations into *clear business and system requirements*

* Serve as the *authoritative compliance reference* for development and testing

* Enable traceability between HIPAA rules, Epics, Stories, Tests, and Evidence

* Support internal reviews and external audits

This BRD is written to support *Scrum-based delivery* using Redmine native features.

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h2. 2. Scope Reference

This BRD applies strictly to the scope defined in:

* *HIPAA – Compliance Scope & Applicability (Tingg Insight)*

Any requirement outside the defined scope is *explicitly excluded* from this BRD.

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h2. 3. Regulatory Overview

The following HIPAA regulations apply to Tingg Insight within the defined scope:

* HIPAA Privacy Rule (45 CFR §164.500–534)

* HIPAA Security Rule (45 CFR §164.302–318)

The Security Rule safeguards addressed in this BRD include:

* Administrative Safeguards

* Technical Safeguards

* Physical Safeguards *(limited to platform responsibility)*

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h2. 4. Business Objectives

The primary business objectives of HIPAA compliance for Tingg Insight are:

* Enable healthcare customers to safely collect and analyze PHI

* Protect patient confidentiality, integrity, and availability of data

* Reduce legal, regulatory, and reputational risk

* Support audit readiness with provable controls

* Provide a HIPAA-eligible SaaS offering

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h2. 5. Stakeholders

|*. Role |*. Responsibility |

| Product Owner | Compliance prioritization and scope |

| Engineering | Implementation of safeguards |

| QA / Security | Validation and evidence |

| Compliance | Audit coordination |

| Customers | Correct system configuration |

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h2. 6. High-Level Compliance Principles

Tingg Insight HIPAA compliance is based on the following principles:

* Least privilege access

* Defense in depth

* Secure by default

* Auditability and traceability

* Shared responsibility between platform and customer

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h2. 7. Administrative Safeguard Requirements

h3. 7.1 Access Management

* The system *must enforce role-based access control (RBAC)*

* User roles must be clearly defined (Admin, Analyst, Viewer, etc.)

* Shared user accounts must not be permitted

* Access reviews must be supported on a periodic basis

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h3. 7.2 Policies & Procedures Support

* The platform must support enforcement of customer-defined access policies

* System configurations must align with documented operational procedures

* Audit logs must support policy validation

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h3. 7.3 Incident Response Support

* The system must support detection of suspicious activities

* Audit evidence must be preserved during incidents

* System isolation mechanisms must be available

* Breach response timelines must support regulatory requirements (≤60 days)

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h2. 8. Technical Safeguard Requirements

h3. 8.1 Authentication & Authorization

* Unique user authentication must be enforced

* Strong password policies must be configurable

* Multi-factor authentication (MFA) must be supported for privileged users

* Internal services must authenticate and authorize securely

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h3. 8.2 Encryption & Transmission Security

* All PHI must be encrypted in transit (TLS 1.2+)

* Sensitive data must be encrypted at rest

* Encryption keys must be securely managed and rotated

* API requests must be authenticated and encrypted

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h3. 8.3 Session & Application Security

* Secure session management must be enforced

* Session timeouts must be configurable

* Secure cookies must be used

* Debug and verbose logging must be disabled in production

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h3. 8.4 Logging & Auditability

* All PHI access must be logged

* Logs must capture READ, CREATE, UPDATE, DELETE, EXPORT actions

* Administrative actions must be logged

* Logs must be tamper-resistant

* Log retention must meet regulatory requirements

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h3. 8.5 API & Backend Security

* OAuth / token-based authentication must be supported

* Input validation must prevent injection attacks

* Rate limiting must be enforced

* Secure HTTP headers must be configured

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h2. 9. Physical Safeguard Responsibilities (Platform Level)

* HIPAA-eligible cloud services must be used

* Business Associate Agreements (BAA) must be maintained with providers

* Infrastructure must reside in secured environments

* Physical access controls are managed by the cloud provider

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h2. 10. Data Protection Requirements

* Only required PHI must be collected

* Sensitive fields must be masked where applicable

* PHI must not be written to application logs

* Backups containing PHI must be encrypted

* Backup restoration must be periodically tested

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h2. 11. Environment & Infrastructure Requirements

* Production, staging, and development environments must be isolated

* Production databases must reside in private networks

* Secrets must not be stored in plaintext configuration files

* Monitoring and alerting must be enabled

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h2. 12. CI/CD & SDLC Requirements

* CI/CD pipelines must not expose PHI

* Secrets must be masked in pipelines

* Container image scanning must be enabled

* Dependency vulnerability scanning must be performed

* Secure coding practices must be followed

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h2. 13. Shared Responsibility Model

HIPAA compliance for Tingg Insight follows a shared responsibility model:

*Platform Responsibilities*

* Technical controls

* Application security

* Logging and monitoring

* Infrastructure security (within platform boundary)

*Customer Responsibilities*

* Survey configuration

* PHI field identification

* User access governance

* Operational procedures

* Regulatory reporting obligations

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h2. 14. Traceability & Mapping

Each requirement in this BRD must be traceable to:

* One or more HIPAA rule references

* One or more Compliance Epics

* One or more User Stories

* One or more Test Cases / Evidence items

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h2. 15. Out-of-Scope Clarification

The following are explicitly out of scope:

* Non-PHI use cases

* Marketing or demo environments

* Customer operational policies

* Customer-managed devices and networks

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h2. 16. Change Management

Changes to this BRD must:

* Be reviewed by Product and Compliance

* Be versioned

* Trigger review of impacted Epics, Stories, and Tests

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h2. 17. Approval

|*. Role |*. Name |_. Date |

| Product Owner | [TBD] | |

| Compliance Owner | [TBD] | |

| Engineering Lead | [TBD] | |

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h2. 18. Related Documents

* HIPAA – Compliance Scope & Applicability (Tingg Insight)

* HIPAA – Control Implementation Checklist (Tingg Insight)

* HIPAA – Test & Evidence Plan (Tingg Insight)